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Card readers often malfunctioned and were not updated. However, the Touch 'n Go card reader system on board buses was not well maintained by the bus operator.

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Due to the need to further consolidate company operations, card users were required to pay full fare prices after 13 November 2003. Touch 'n Go card users enjoyed discount fares of 10% when it was first introduced. The Touch 'n Go system was implemented in Cityliner Sdn Bhd, a stage bus service in Klang Valley in 2000. The official launch was at the Sungai Dua toll plaza and officiated by Rangkaian Segar Sdn Bhd's then-chairman, Datuk Dr Ramli Mohamad. As such the smart card can be used to pay toll from Kempas in Johor to Jitra in Kedah, making it one of the world's longest single stretches of expressway to have electronic toll payment systems. This was made possible when the service was extended to the northern sections of the highway from Jelapang to Jitra. The Touch 'N Go toll payment system was fully implemented throughout the 848 km North–South Expressway on 15 November 1998. It was then immediately extended to Jalan Cheras toll plaza and the East–West Link Expressway toll plaza on 15 April 1997.

The first Touch 'n Go system was installed and used at Jalan Pahang Toll Plaza on 18 March 1997. Touch 'n Go was developed by Teras Teknologi Sdn Bhd while the brand and the Real Time Gross Settlement (central clearing house systems) are owned and operated by Rangkaian Segar Sdn Bhd as now known as Touch 'n Go Sdn Bhd.

4.1.4 Electronic toll collection systems.

4.1.2 Toll fare collection on closed system.

4.1.1 Toll fare collection on open system.